Home Admin User Guide

Admin User Guide

Instructions for platform administrators @ Tourismo
By Jeff Prete and 2 others
• 22 articles

How to Create a Listing in Tourismo

Create your business’s listing page in Tourismo Step 1: Navigate to Listings • Go to the “Content” section in the main menu. • Click on “Listings.” Step 2: Start a New Listing • Click the “New Listing” button at the top right corner of the page. Step 3: Search for the Business (if it already exists) • In the search bar, type the name of the business (e.g., “Moon Underwater”). • Select it from the results. • The system will automatically find the website URL and other basic info. Step 4: Assign a Region • Select the appropriate region from the region dropdown. Step 5: Click “Let’s Make Some Magic” • This triggers AI to pull information from Google Places and the business website to autofill the listing. • Once it completes, click “Save”. Step 6: Review and Edit the Listing • Edit the name if needed. • Confirm the region and address are correct. • Make sure the latitude and longitude are accurate – this is critical for location accuracy. Step 7: Check the Content • Review the AI-generated full and short descriptions. • Edit for accuracy, tone, or branding as needed. Step 8: Fill in Contacts and Links • If AI didn’t find a contact email or phone number, you can add them manually. • Drop in the website URL you copied earlier. Step 9: Add Hours and Media • Add business hours to reflect when the place is open. • Go to the Media section to upload images and create a photo collage. Step 10: Use Magic Content (Optional) • Head to the “Magic Content” section. • Click the button to rerun the AI using the URL you provided. • Review its suggestions and keep the ones that look good. • Remove or skip anything that doesn’t fit. • AI may also pull in social media links. Step 11: Save Your Work • Once you’re happy with the content, click “Save”. ————————————————————————————————— Creating a Listing Manually (Alternate Method) If you prefer not to use AI: 1. Click “New Listing” and skip the AI prompts. 2. Manually fill out all the sections: name, region, address, latitude/longitude, description, contacts, etc. 3. To set the location, drag the map and drop a pin where the business is located. 4. Hit “Save” to finish. 5. You can still go back and use Magic Content later if you’d like AI suggestions.

Last updated on Sep 11, 2025

How to Edit and Organize Itinerary Routes

Create Pathways for Customers to Follow Step 1: Open the Itinerary • Go into the itinerary you’ve already set up. • You’ll see a list of all the stops you’ve added. Step 2: Understand How the Lines Work • The system draws lines between stops in the order they appear. • It connects Stop 1 to Stop 2, then Stop 2 to Stop 3, and so on. • If the stops aren’t in a logical geographic order, the lines will crisscross the map and look messy. Step 3: Identify Out-of-Place Stops • Look at the map to spot which stops are far away from others. • These often have higher numbers (e.g., Stop 26). • Find stops that are isolated or out of sequence based on location. Step 4: Reorder the Stops • Click and drag stops using the six-dot icon next to each one. • Move geographically distant stops down to the bottom of the list. • Continue rearranging stops so that they follow a logical path—such as west to east or in a loop. Step 5: Save the Changes • After reordering, click “Save” in the bottom left corner to apply the changes. Step 6: Refresh the Map • Refresh the page or view to allow the system to regenerate the lines. • The updated route should now look cleaner and make more sense. Step 7: Fine-Tune if Needed • If lines still look tangled, review the stop order again. • Try grouping nearby stops together and adjusting the flow based on geography. • Keep adjusting until the pathing makes visual and logical sense. Key Tip: The lines on the map are completely based on the order of the stops—so think like a delivery driver or tour guide. Ask: “What’s the most logical route?” and arrange your stops accordingly.

Last updated on Sep 11, 2025

How To Set Up A Region in Tourismo Admin

Creation of a Region in Tourismo improves reporting capabilities in addition to extending the number of places a listing can be featured. Regions are geographic boundaries that help showcase the value of all listings working together. The use of Regions provides powerful reporting and insights in addition to additional ways to showcase listings. While in Tourismo Admin: Step 1: Go to the Regions Section • Navigate to the side menu. • Click on Content > Regions. Step 2: Zoom in on the Area You Want to Set Up • Use the map to zoom into the location (e.g., Greater Victoria area) where you’ll define your region. Step 3: Draw a Polygon Around the Region • Select the Boundary tool. (Square icon) • Click around the map to draw a rough shape that outlines the region. • Don’t worry about being perfect—you can edit it afterward. Step 4: Adjust the Polygon Shape • Click on the shape you created. • Drag the vertices (corner points) to adjust the outline. • You can also move the entire shape if needed. Step 5: Add a Marker for Latitude and Longitude • Select the Marker tool. (Pin drop icon) • Click anywhere on the map to place the marker. • Then, drag it into the polygon you created. This helps set the correct coordinates. Step 6: Fill in Region Details • Add basic info like: • Short description • Full description • Hero images or media (if available) Step 7: Save the Region • Once everything looks good, click Save. Step 8: Add a Sub-Region (Optional) • Repeat the steps to create another region (e.g., Sydney). • When editing this new region: • Set the Parent Region as “Greater Victoria Area.” • This links the new region under the larger one. ​ Step 9: Save the Sub-Region • Click Save again to finalize. Video instructions: https://share.zight.com/7KulBqpZ

Last updated on Sep 11, 2025

How to Submit Your Event to the BC Ale Trail

Submit events to the BC Ale Trail to add some entertainment to your business Step 1. Access the Submission Form - Go to https://bcaletrail.ca/events/ - Click on “Submit New Event” to open the event submission form. Step 2. Fill Out Event Details - Event Name: include your brewery name at the end for easy identification across the various listing sites. eg. Music trivia at Backcountry Brewing. - Description: Include full details including event address to help customers know where it’s happening. - Region: If you’re unsure which region your brewery belongs to, click on the “Regions” tab on the site to view the map and find your location. Step 3. Upload a Hero Image - Use a 16:9 aspect ratio image for the best display (e.g., landscape stock photos). Step 4. Enter Date and Time - Provide the start and end date/time of the event. - For recurring events (like weekly trivia or open mic nights), note that: - For the start and end date/time set the date and time for the first instance of the event only. - Next, select the frequency and in the Until field enter the lastdate of the event and the ending time of that event. - If there are any special instructions for the events such as multiple times in the same day or irregular occurrence (e.g. every Tuesday and Thursday) input the date of the first event as normal and include the schedule at the bottom of the event description. - You can later request removal or adjustments by emailing admin@bccraftbeer.com. Step 5. Add Event Cost & Ticket Info - Event Cost - Input the number only without $. If there is no cost input 0. - If tickets are required, include the cost and a ticket URL for users to purchase. Step 6. Specify Event Location - Search and select your brewery name from the list. - If it doesn’t appear, or the event is held elsewhere, contact admin@bccraftbeer.com to have the new location added. Step 7. Optional Contact Info - Provide an event-specific email, phone number, or website if customers need to reach out. - These fields are public and optional—leave them blank if not applicable. Step 8. Push Notifications - To send a custom push notification, email admin@bccraftbeer.com with: - The desired date/time - The message content - Note: A default push notification is automatically sent at 10 a.m. on the day of your event. - For recurring events, a notification will go out weekly at 10 a.m. on the event day.

Last updated on Sep 11, 2025

Managing and Creating Posts

How to add Posts in Tourismo Adding blog posts to your Tourismo website is a straightforward process. Follow these steps to create and publish engaging blog content for your audience. Navigate to the Posts Section 1. Log in to your Tourismo Admin account at admin.itinerator.ca 2. From the sidebar, go to Content > Posts (or what your Blog/Content is called on your site). On this page you can sort and search your posts. Note: Don't see Posts in your Content section? It's possible it is called something different on your site, like "Stories" or "Blogs". Reach out to your admin or contact support@tourismo.co if you are not seeing it and would like this assistance or the feature added to your account. Create a New Post Click the New Content + button in the top right. Fill out the following fields: - Title: Enter the title of your blog post. - Description: Provide a brief description of the post. - Status: Set the status to Draft while you work on the post. You can change it to Active when you're ready to publish. Note: The Slug field is automatically generated based on the title. If needed, you can adjust it after saving the post. Click Save to save your draft. Enter Blog Content First, upload a hero image in the Image section. This will be the title image used for your post. Scroll down to the Enter Text section. Add your blog content here. Use the editor to format the text as needed. Add media and other content types by clicking the + icon when hovering over your content or typing a slash / For example, if you want to add an image inline with your content type "/image" and hit enter. This will bring up our image uploader where you can drag and drop or upload image files from your computer. To add social media embed content like Youtube, TikTok or Instagram, type "/social" Note: Don't forget to hit Save at the bottom to save your progress! Review and Publish Review all details, including the title, description, and content. Once you're satisfied, change the Status to Active. Click Save to publish the post on your website. Managing Posts: Posts are by default sorted by Created At date. If you would like your posts sorted differently, please contact your Admin Account or email support@tourismo.co. You’ve now successfully added a blog post to your Tourismo website! Repeat these steps for any additional posts you wish to create.

Last updated on Sep 11, 2025

Managing Mailing Lists and Communication in Tourismo

Tourismo offers built-in mailing list functionality that allows you to segment your audience and send targeted communications. 📂 Accessing Mailing Lists 1. Navigate to the Engagement section in your Tourismo dashboard. 2. Click on Mailing Lists to view pre-generated lists included in your account. 🧾 Default Mailing Lists Tourismo comes with several default mailing lists: - App Users: All users who have downloaded the app and have not opted out of receiving communication. (ideal for pushnotifications) - Administrators: Admin-level users in your organization. - Collaborators: Contributors with access to specific parts of your platform. - Main List: A general-purpose list for any users you manually add. (ideal for email communications ✅ Note: You can also create custom lists to further segment your audience as needed. ✍️ Customizing Mailing Lists When editing or creating a mailing list, you can: - Name the list - Add a description - Customize these optional messages: - Unsubscribe Email - Thank You for Subscribing Email - Subscription Confirmation Email If you don't customize these, Tourismo will use generic default templates. 👥 Managing Subscribers Under the Subscribers tab for any list, you can: - Manually add or delete subscribers - Upload a CSV (e.g., export from MailChimp or other platforms) - Add to an existing list or create a new one from your imported data 📨 Creating and Sending Communications 1. Go to the Communications tab within a list. 2. Click Create Communication to start a new message. 3. Fill out: - Name (internal) - Subject (for recipients) - Message Body ✉️ Choose Your Channel: - Push Notification: Sent to users via the mobile app (should only be used with the App Users list or a segment of) - Email: Sent to inboxes (ideal for all other mailing lists) - Both: Sends through both channels (note potential display differences for images/links) ⚠️ Compatibility Note: Some content like images or links may behave differently in emails vs. push notifications. 🔗 Link to In-App Content (Push Notifications Only) You can direct users to: - Events - Challenges - Other specific sections in your app 👤 Assigning Owners and Testing - Set the Owner of the communication (default is the creator). - Send test emails or push notifications to yourself before sending to your list. 🕓 Scheduling - Send immediately, or - Schedule to send later You can also delete a draft communication at any time. 🌐 Embedding Sign-Up Forms Every mailing list includes an embed code that generates a subscription form. - Place this embed code on your website - Allows users to sign themselves up for the mailing list (e.g., newsletter, event updates, etc.) - Each mailing list has its own unique embed code ✅ Summary Tourismo’s mailing lists help you: - Segment your users - Customize messaging - Manage subscriptions easily - Deliver timely communication via email and push notifications - Grow your lists with embeddable forms - - https://youtu.be/krppnP9lda8?si=sr4yOODtyPF9GhGa 

Last updated on Sep 11, 2025

Tourism Richmond - Dumpling Trail

Tourism Richmond - Dumpling Trail How to access, edit, and update the Tourism Richmond Dumpling Trail! Admin Access You can log into Tourismo Admin via: admin.itinerator.ca Itinerary Once logged in, you can access the Dumpling Trail itinerary under Places > Itineraries All the associated content for your itinerary is under the Legs and Stops tab. Note: when adjusting information on any of these pages, remember to click Save to save your changes. The Dumpling Trail is broken into five Legs, with a series of Stops (Listings): 1. DUMPLING TRAIL 2. BEST DIM SUM 3. AROUND THE WORLD 4. HIDDEN GEMS 5. AUTHENTIC CHINESE ​ To edit the title or description of your Leg, click the pencil icon. Click Save to save your changes. ​ Click the ">" icon next to each Leg to open and see the Stops ​ Each stop on your itinerary is linked to a listing, to edit the listing content you will need to edit the Listing itself (see below "Edit a Listing"). ​ The Description of your Stop is the pop out window/additional details on the Dumpling trail (when you click "Explore" on the Dumpling Trail production site): Add a Stop Note: before you add a Stop to your itinerary, you will need to have already created a new listing. To add a new Stop to your leg, scroll to the bottom of your stops and click "Add new Stop +". ​ ​ Under Link Record, select Listings and then search for the listing you want to link. Status should be set to Active and Display type set to Step. Lastly, add a Description for the popover (Explore) view and hit Save. Edit a Listing To edit one your Listings on the Dumpling Trail, head to Places > Listings in the side panel. Search by name, filter or sort your listings to find the one you are working on. ​ Open your listing and across the top of your Listing page you will see a series of tabs: The overview tab shows a summary of your listing information; this is where you can adjust your tags**.** Tags Listing tags for your itinerary include Dumpling type, Listing url, & Features of each location. To edit just click on the tag. Select the plus button to add more tags under each category. ​ The tag "Listing url" is how we are linking the full Listing page to the Explore/pop over view. Location Here you can adjust your Listings name, type, Region, location information, and add bounds to your location for Check Ins. Content The Content page is where you can enter additional information about the Listing. Magic Creation will write description of your Listing, or enter/adjust them manually with your own words. Here you can add additional Content Types if your app or website are provisioned for them. Note: the Dumpling Trail is pulling the listing description from the Short Description Images Adjust the hero image here. Lastly, to create a new listing head here: How to Create a Listing

Last updated on Sep 11, 2025

How to Add and Manage Tags

How to Add and Manage Tags Part 1: Adding Tags to an Article 1. Open the article you want to edit (either a draft or a published article). 2. Locate the Add Tag option. 3. Select a Category. -In WordPress, the “category” field acts as the grouping, while the “name” you enter is the tag itself. 4. In the Tag field, type your desired tag (for example: Mindfulness). 5. Click Save. 6. Once saved, the category will appear with the new tag listed under it. 7. To add additional tags: -Click the category again. -Select an existing tag from the list or create a new one by typing it in. -Press Create and then Save. Part 2: Creating New Categories (Optional) 1. If existing categories don’t suit your needs, click to create a new category. 2. Enter the new category name (for example: Article Category). 3. Press Create. 4. After creation, the category will start out empty. 5. Add new tags to this category manually, using the same steps from Part 1. Part 3: Applying Tags Beyond Articles 1. Listings: Tags can also be added to listings and displayed on provider profile pages. 2. Events: - Open the event editor. - Choose a Category and add relevant tags. 1. Consider creating separate event categories if many different people are adding events (to prevent clutter). Part 4: Managing and Editing Tags (Admin Use) 1. Navigate to the Tags Area in the admin dashboard. 2. View all existing tags. - Some are system tags (like dud, stale, casual, frequent) used only for reporting. 1. To edit a tag: - Open the tag. - Make your changes. - Click Save. ✅ Key Notes 1. Multiple categories and tags can be applied to each article, listing, or event. 2. Reusing existing categories and tags helps maintain consistency across the site. 3. Only create new categories if necessary to avoid fragmentation.

Last updated on Sep 18, 2025

CMS Extension Fonts

Open Source/Free Fonts First, google the name of your font and @font-face to look for a CDN hosted version of your font. Not all fonts will have a CDN version, but most free/google fonts you will be able to find. I am going to use the Outfit font as an example. I found Outfit on: https://fontsource.org/fonts/outfit/cdn Copy and paste the @font-face declaration into the CSS field on the CMS extension. Here is an example of that: /* outfit-latin-wght-normal */ @font-face { font-family: 'Outfit Variable'; font-style: normal; font-display: swap; font-weight: 100 900; src: url(https://cdn.jsdelivr.net/fontsource/fonts/outfit:vf@latest/latin-wght-normal.woff2) format('woff2-variations'); unicode-range: U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD; } Now that you have found the @font-face hosted somewhere, we need to pay attention to the inside and extract the actual font name, in this case, “Outfit Variable”. This goes in the Name field on the CMS extension. And a good practice is to set web safe fallback fonts like so: “Outfit Variable”, Helvetica, Arial, sans-serif So the site will try to use “Outfit Variable” first, then Helvetica, then Arial, then any sans-serif font if none of the previous are available. At the minimum it would be good to set it like so: “Outfit Variable”, sans-serif Adobe Fonts To use adobe fonts, you will need to login https://fonts.adobe.com/, find your font, then create a web-project with your necessary fonts. Here is Adobe's article on how to do that. Once you have a web project created, you will want to make sure the project is closed and you are looking at the list of web projects. You will see a view similar to this: Click the @import link that is highlighted above and then copy the @import statement that is inside the style tag: @import url("https://use.typekit.net/cmt0vvu.css"); This gets pasted into the CSS field in the CMS extension. You will then need to click Edit Project and look for the font-family name. And then you will use: miller-banner, serif to paste into the font name field in the CMS extension.

Last updated on Dec 10, 2025

Google Cloud Setup

Setting Up Your Google Cloud Account This document will walk you through creating a Google Cloud account so that The Number can set up and manage your project on your behalf. For assistance with this process, please contact your account manager. Signing Up To begin, visit https://cloud.google.com and click Get Started for Free. If you aren't already signed in to a Google account, you'll be asked to sign in. We recommend using a company Google account rather than a personal Gmail — this ensures your team retains ownership of the account regardless of staff changes. On the next screen, agree to the terms of service, fill in your contact information, and provide a credit card to verify your identity. Note on billing: New Google Cloud accounts come with $300 in free credit valid for 90 days, which can be applied to any Google Cloud service. You won't be charged automatically when the trial ends — you would need to manually upgrade to a paid account. We'll let you know if and when that becomes necessary, and what to expect in costs before anything changes. Setting Up Your Project Once you've completed signup, you'll be brought to the Google Cloud console. Rename your project Google automatically creates a project called "My First Project." Before we proceed, please rename it to something more descriptive — ideally including your organization or website name. 1. From the left menu, select IAM & Admin → Settings 2. Update the project name to something like "Acme Corp" or "Acme - Web" 3. Click Save Granting us Access Next, we'll need you to add The Number and Tourismo as a member of your project so we can set everything up on your behalf. 1. From the left menu, select IAM & Admin → IAM 2. Click Grant Access 3. In the New principals field, enter thenumber.ca 4. Under Role, select Editor 5. Click Save 6. Repeat steps 2–5, this time entering tourismo.co with the same Editor role Adding both domains ensures our whole team has access, and covers us in case our primary domain ever changes. You remain the owner of the account and can revoke access at any time. Please reach out to your account manager once these steps are complete, and we'll take it from there! Billing and Budgets If your project requires services beyond the free tier, we'll walk you through what to expect before any costs are incurred. To keep an eye on usage yourself, you can set up budget alerts within the Billing section of the Google Cloud console. These alerts don't stop any services from running — they simply notify you if you're approaching a spending threshold. Google provides more details on this here: https://cloud.google.com/billing/docs/how-to/budgets We're happy to answer any questions you may have along the way.

Last updated on May 08, 2026